Award Hardwood Floors FAQ
Where can I purchase Award hardwood flooring?
Click here to Find a Store near you.
How can I get a brochure on Award hardwood flooring?
Click here to Request an Award Hardwood Floors brochure.
Where can I get a copy of the warranty for my Award hardwood flooring?
Click here to view our Warranty Information.
Is my Award warranty transferable?
No, the warranty is good only for the original purchaser.
Can I install Award Hardwood Flooring over radiant heat?
Yes, Award Hardwood Floors engineered flooring products are suitable for installing over a radiant heated concrete slab or wooden subfloor. Caution: The slab or subfloor surface must never exceed 85 degrees Fahrenheit. Please review the Award Hardwood Floors radiant heat installation guide (NEED A PAGE AND LINK FOR THIS OR A REFERENCE TO A PDF OR PRINTED VERSION) information for specific requirements.
Can I wet mop my Award Hardwood Floor?
No. Water can prematurely age your hardwood floors and cause them to crack and split. Refer to Hardwood Floor Care for proper cleaning procedures
Can I use a steam mop on my hardwood flooring?
No. Steam cleaning can damage and warp hardwood flooring. Refer to Hardwood Floor Care for proper cleaning procedures
Do I have to keep the room temperature and humidity controlled all year round?
Yes, all hardwood floors can be adversely affected by changes in humidity. During the hot, humid weather a de-humidifier may be required. Although engineered wood floors are less affected than solid wood floors in the dry, heated winter months, humidification may be necessary to prevent surface checking.
Can I install Award Hardwood Flooring below grade (in a basement)?
Award Engineered Hardwood Floors may be installed on all grade levels. See installation instructions for additional information and recommendations.
Should I expect color variations in my hardwood floor?
Yes - wood is a product of nature; it will include visible variations from board to board. No two boards are ever the same.
My wood is denting. I thought I was buying hardwood flooring?
Hardwood contains a cell structure; therefore, if enough pressure is applied, the cell wall will collapse and a dent will appear.
I moved my area rug and my wood is lighter where my area rug was. What happened?
Wood goes through a natural aging process. Sunlight will accelerate this condition. Moving area rugs or other items that may cause this effect from time to time is recommended.
Can I have hardwood flooring installed in my bathrooms?
It is not recommended due to high moisture levels associated with these areas. It may cause unfavorable conditions for hardwood flooring.
My wood floor has some damage. Can it be repaired?
If you have a minor chip or slight damage, we offer a color-blended filler for chips or gouges in the wood. Our Wearmax® Plus repair kit will aid in repairing scratches or other damages to the finish. If the damage is severe enough, you can have individual boards replaced.
Can I glue down a 3/4" thick floor?
No, this is a nail-down floor only.
Where can I install solid or engineered products?
Solid products can only be installed on or above the outside soil line. Engineered flooring can be installed on, above, and below the soil line.
Can I roll heavy furniture across my hardwood floors?
No. When moving or rolling heavy pieces of furniture or appliances, use protection, such as strips of 1/4" hardboard, as a runner under the wheels or legs. Always move items with caution.
If my question is not listed here, how can I get an answer?
Click here to fill out our online form with any questions for Award Hardwood Floors or call 1-888-862-9273.